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	» Attica Region	"TOTAL SUPPORT" The Need Kotsovolos S.A., the leading electric appliances and electronic equipment retailer in Greece, offers to its customers an additional service called “Total Support”. Technical support is offered to almost all product categories sold. The management of “Total Support” services was far beyond the capabilities of the ERP that the company already had at its disposal. A new application had to be developed in order to organize and manage the special workflows that “Total Support” involves. The Project Agiltech planned, designed and developed a cutting edge application in accordance with the requirements of Kotsovolos departments. Close collaboration between Agiltech and people working for Kotsovolos led to the development of an application that covers the existing and underlying needs. The solution, supports the internal workflow of the following departments involved with the “Total Support” service: IT & MIS, After Sales and Financial & Business department. The application offers special functionalities to every department that deals with “Total Support”. Call Centre Incident Management Defect products recovery life cycle monitoring Customers’ communications tracking After Sales Management of the repairers within guarantee Keeping track and management of the official agreements Generating reports and statements (desktop, spreadsheet) Accounting Revenues Costs General accounting Payments Pricing Management of the repairers without guarantee The project was developed and delivered successfully coupled with additional support services regarding data migration from various sources. The Result Every department has at its disposal quickly and easily reports with the information needed so as to operate effectively. The users of the application are able to “match” every contract with the pertaining documents and have a clear overview. Every type of pricing that came up from the everyday needs of the company, was integrated into the system. While comparing and verifying the financial data, mistakes brought forth that were early corrected without causing any problem to the Total Support Service. Agiltech assures the smooth operation of the system by providing maintenance and technical support services: Integration of new business cases into the business logic New reports & statements Extra features to meet high satisfaction caused by potential divergence from initial requirements In that way, people making use of Total Support, employ a new application that has been designed for the needs of every department and its pertaining functions.
	» Aitoloakarnania Prefecture
	» Arcadia Prefecture
	» Kotsovolos